Cancellation & Refund Policy

Last updated: 2026-11-04

You can cancel online at any time. You don't have to call us or talk to a retention team.

1. How to cancel

1. Online (fastest): sign in at numbi.app, open Account & billing, and click Manage billing. This opens the Stripe customer portal. Click Cancel subscription and confirm. You'll see the cancellation confirmed in the portal right away.
2. By email: write to billing@numbi.app from the email on your account and say you want to cancel. We'll process it and confirm by email.

If you want your data gone as well, see Deleting your account below. Deleting your account also cancels your subscription.

2. When cancellation takes effect

• Cancel in the billing portal or by email: cancellation takes effect at the end of your current billing period (month or year). You won't be charged again, and the Service keeps running until that date.
• Cancel during a free trial: you won't be charged.
• Delete your account: your subscription is canceled immediately and no further charges are made. Deleting your account doesn't automatically refund the current period. See refunds below.

3. What happens after your subscription ends

• numbi stops sending new requests and stops the 45-day re-sends. Requests already queued may still go out.
• Brokers that already received a request may still complete it. Deletions they've already made aren't undone.
• Your account stays open so you can see your request history, until you delete it.

4. Refunds

30-day money-back guarantee. If you subscribed on or after November 4, 2026, you can get a full refund of your payment within 30 days of your first payment, for any reason. Open Account & billing and click Refund me and cancel, or email billing@numbi.app from the email on your account. We refund the full amount to your card (it usually shows in 5 to 10 business days) and end your subscription right away. The guarantee applies once per person.

We also refund:

• Duplicate charges, in full.
• Annual plans canceled within 14 days of the first annual charge, in full, as long as no deletion request has yet been sent on your behalf in that period.
• Billing errors or service failures on our side. For example, if we charged you but our system didn't send your requests during that period, we'll refund that period.

Apart from these cases, charges for a billing period that has already started aren't refundable, but you can cancel at any time to stop future charges. A broker's failure to delete your data is the broker's violation of the law, not a service failure by numbi. When a broker misses its deadline, numbi drafts a complaint for you to file with the California Privacy Protection Agency.

To request a refund, email billing@numbi.app with your account email and the reason. Please contact us before filing a chargeback. We can usually refund faster than a chargeback resolves.

5. Automatic renewal

Subscriptions renew automatically at the price and interval shown at checkout until you cancel (see Terms of Service, Section 5). We email you before a free trial ends. If the price of your subscription changes, we'll email you in advance, and you can cancel before the new price applies.

6. Failed payments

If a renewal payment fails, Stripe retries it, and we email you a link to pay or update your card. If the payment isn't made, Stripe ends the subscription, and numbi stops sending new requests and re-sends for you. We don't send small consumer balances to collections.

7. Deleting your account

Go to Account & billing → Delete my account, or email privacy@numbi.app. This cancels your subscription immediately, revokes your Authorized Agent Form, stops all requests, and deletes your personal data. We keep a limited set of records for stated periods, as described in the Privacy Policy.

8. Contact

• Billing: billing@numbi.app
• Privacy: privacy@numbi.app
• Legal: legal@numbi.app